Planning your first journey on Etihad Rail? Understanding the passenger guidelines before you travel can help ensure a smooth, comfortable, and hassle-free experience. From baggage allowances and pet travel policies to ticket options, boarding procedures, and prohibited items, this guide covers everything you need to know before stepping onboard.
𧳠Luggage Rules
Passengers are allowed one personal item that fits under the seat and one carry-on bag with maximum dimensions of 55 Γ 40 Γ 23 cm. Folded strollers can be carried free of charge. For everyone’s safety, luggage must never block aisles or emergency exits.
πΆ Travelling with Pets
Etihad Rail allows dogs, falcons, and other domestic pets onboard. Pets must travel in an approved carrier measuring no more than 55 Γ 40 Γ 23 cm. The pet carrier counts as your carry-on baggage, and only one carrier is permitted per passenger.
π¨βπ©βπ§ Travelling with Children
Children under two years of age travel free when seated on an adult’s lap, although they are not entitled to a separate baggage allowance. Passengers aged 2β17 years receive a 50% fare discount. Children under 14 must travel with an adult, while those aged 14 and above may travel independently.
β° Boarding Information
Passengers should arrive at the station at least 20 minutes before departure. Ticket sales close 5 minutes before departure, while boarding gates close 2 minutes before departure. Ensure you carry a valid identification document that matches your booking.
π« Prohibited Items
For passenger safety and comfort, items such as e-scooters, scooters, bicycles, e-bikes, vapes, e-cigarettes, smoking devices, large sports equipment, large plants, and strong-smelling items are not permitted onboard.
π½οΈ Food & Onboard Services
Passengers may bring their own food but are encouraged to avoid strong-smelling meals. Comfort Class features a food trolley service, while Premium Class passengers receive complimentary snacks. Smoking and vaping are strictly prohibited at stations and onboard all Etihad Rail services.
π« Ticket Options
Etihad Rail offers three ticket categories:
- Saver (AED 55): No changes, non-refundable.
- Value (AED 65): Changes permitted, non-refundable.
- Flex (AED 75): Changes permitted and fully refundable.
Whether you’re travelling for business or leisure, familiarizing yourself with these passenger guidelines will help make your Etihad Rail journey safe, comfortable, and stress-free.
